New Zealand
Free shipping on all orders.
Tracking Your Order:
- Once we ship your order, you’ll receive your tracking number via email.
Processing Times:
- Orders are processed Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.
- Wholesale orders are processed within 2-3 working days. If there are delays, you’ll be informed by your Account Manager or via email. For any questions, contact your Account Manager or Customer Service.
Delivery Times:
- Delivery typically takes 1-2 working days. Please note, long weekends and public holidays may add an extra day.
Saturday Delivery:
- If you need urgent Saturday delivery, please discuss with your account manager.
Overnight Shipping:
- Most orders placed by 10 AM Monday to Friday will often qualify for next-day delivery. Orders placed on weekends will be processed on the next business day. If you need your order urgently, don't hesitate to reach out to us.
Delayed Orders:
- If your order hasn’t arrived within a week, please reach out so we can assist.
International Shipping
Shipping Methods:
- We ship via DHL Express, with competitive rates displayed at checkout.
- For larger, palletised orders, contact your account executive to arrange a quote with a freight forwarder.
Important Notes:
- Due to IATA regulations, we cannot ship batteries or battery-containing devices internationally.
- Shipping costs do not include any customs fees or import taxes your local government may impose.